Support
Reporting a bug
The fastest path: open the app, tap the More icon in the bottom navigation, then Send Feedback. Pick "Bug Report" from the type dropdown and describe what happened. The form auto-attaches your handle + the app version so we can correlate it to a specific build.
If the app won't open at all, email us directly with as much detail as you can — your device model, Android/iOS version, and what you were doing when it broke.
Frequently asked questions
How do I add a game to my library?
Tap the search icon in the top-right of any tab. Type a title, pick a result, choose which list ("slot") it goes into, and confirm. Long-pressing a search result skips the details screen and adds it directly.
On Home, each section header has a "+" button that adds straight into that list — saves a tap when you already know where it goes.
How do I add a friend (scout)?
On the Social tab, tap your scout code (something like "DW#8957") to copy it. Send it to your friend. They open their Social tab, tap "Add Scout", paste the code, and confirm — you're both connected.
You control what scouts can see in Social → Privacy. Master toggle hides everything; per-list toggles fine-tune which slots show through.
I can't sign in — the email never arrives.
Codes typically land within 30 seconds. Check your spam folder first. If it's not there after 5 minutes, request a new code — the previous one expires after 3 minutes anyway.
If multiple attempts fail, email us at the support address with the email you're trying to use and we'll investigate.
How do I cancel my Pro subscription?
Subscriptions are managed by the platform store, not by us.
iOS: Settings → tap your name → Subscriptions → Vantage Point → Cancel.
Android: Google Play app → tap your profile → Payments & subscriptions → Subscriptions → Vantage Point → Cancel.
You'll keep Pro access through the end of the current billing period.
I uninstalled — did I lose my library?
No. Your library, scout connections, Gauntlet completions, theme purchases, Founder's Pin, and Pro subscription state all live on our servers, tied to your account email. Sign back in with the same email and everything comes back.
On the Store screen, tap Restore Purchases after sign-in to pull down purchased themes / Founder's Pin / subscription state on the new install.
How does the Oracle (AI) work?
Oracle uses a Gemini API key you provide yourself from Google AI Studio (free tier available). The first time you open the Oracle tab it walks you through getting a key.
Your key stays on your device — never sent to our servers, never shared with anyone but Google. Costs (if any) accrue to your Google account, not ours. Free tier limits are generous enough for typical use.
Themes I bought aren't showing up.
On the Store screen, tap Restore Purchases — this re-fetches your purchase entitlements from the server and equips any owned themes. The snackbar reports exactly what came back.
If a recently-purchased theme isn't showing as owned, give it a minute (store receipts can take a moment to validate) and try Restore again. If it still doesn't appear, email us with your handle and the theme name and we'll look at it directly.
What's the difference between Free and Pro?
Free includes the full library system (all five lists, search, IGDB metadata, scout network basics).
Pro adds: full Stats analytics (year filter, breakdown by list, Genre DNA radar), Discover recommendations, the Oracle AI helper, the side-by-side DNA comparison on scout profiles, and unlimited library size (Free is capped at 10 games).
Every tier is ad-free. Pro pays for features, not "remove ads".
Why does the app need internet to work?
Library, scout connections, and challenges sync to our backend so they're available across devices and survive reinstalls. Game metadata (covers, genres, summaries) is fetched from IGDB on demand. Without an internet connection you can browse cached library entries but won't be able to add new games or sync changes.
How do I delete my account?
Email dwaltonbaugh@vantage-point.online with the subject "Delete account" from the email tied to your Vantage Point account. We'll confirm the request and remove your records within 30 days. In-app account deletion is on the roadmap.
I have a feature request.
Send it through the in-app feedback form (More → Send Feedback → "Feature Request"). Every submission lands in our inbox tagged with your handle and app version, and we read all of them — even when we don't get to build them.
Refunds and disputes
Subscriptions and one-time purchases are processed by Apple and Google. Refund requests go through the originating store:
- Apple: visit reportaproblem.apple.com and request a refund directly.
- Google Play: open the Play Store, find the purchase, tap "Refund" (available within 48 hours of purchase), or contact Google Play support for older transactions.
We can't directly refund a store-processed payment, but if you've hit a billing issue we should know about, email us — we'll take it up with the relevant store on your behalf.
Status and outages
If sign-in is failing or the library won't load, our backend may be temporarily down. We'll post status updates at the support email above and aim to restore service quickly. The app caches your most recently loaded library so browsing existing entries generally still works during a backend outage — only sync, sign-in, and IGDB search require connectivity.
Privacy
For details on what we collect and how we use it, see the Privacy Policy.